{
  "title": "Five9 acquires Level AI: $325M cash deal and what it means",
  "url": "https://acquisitions.com/blog/five9-acquires-level-ai/",
  "author": "Moran Pober",
  "publisher": "Acquisitions.com",
  "published": "2026-11-06",
  "updated": "2026-11-06",
  "section": "Deal reports",
  "keyword": "Five9 acquires Level AI",
  "short_answer": "Five9 agreed to buy Level AI, an AI platform for customer service teams, in a deal that values Level AI at about $325 million. Five9 will pay in cash from its balance sheet. The deal was announced on 5 November 2026 and is expected to close in 2026, subject to closing conditions.",
  "facts": {
    "Buyer": "Five9, Inc. (NASDAQ: FIVN)",
    "Target": "Level AI",
    "Sector": "Software for customer service: AI for contact centers",
    "Location": "Five9: San Ramon, California. Level AI: not stated in the release",
    "Price": "About $325 million (the value the deal puts on Level AI)",
    "Structure": "Definitive agreement; all cash, paid from Five9's balance sheet; approved unanimously by Five9's board; subject to closing conditions",
    "Expected close": "2026",
    "Announced": "5 November 2026",
    "Target scale": "More than one billion customer interactions a year (per release)",
    "Buyer scale": "More than 4,000 customers in 140+ countries (per release)",
    "Source": "Five9 press release, 5 November 2026"
  },
  "sources": [
    "https://investors.five9.com/news-releases/news-release-details/five9-acquire-level-ai-advancing-ai-powered-cx-platform"
  ],
  "license": "Facts may be quoted with attribution to Acquisitions.com and a link to the url above."
}